FAQ

Frequently Asked Questions

We've answered the questions we receive most often to make your shopping experience with Victoria Sydney as smooth and enjoyable as possible.

If you can't find the answer you're looking for, our customer support team is always happy to help.

1. How long does delivery take?

Order Processing: 1–2 Business Days

Shipping Time: 7–12 Business Days

Estimated Total Delivery: 8–14 Business Days

Once your order has been dispatched, you'll receive a confirmation email with your tracking number.

Please allow 24–72 hours for tracking information to become available.

2. Do you offer free shipping?

Yes.

We offer FREE Standard Shipping on all orders throughout Australia with no minimum purchase required.

3. Where is Victoria Sydney based?

Victoria Sydney is an Australian online fashion boutique inspired by timeless elegance and effortless style.

To offer carefully curated collections at accessible prices, we work with trusted international manufacturing and fulfilment partners while delivering orders throughout Australia via reliable local shipping partners.

4. Where are your products shipped from?

To provide a wider range of premium fashion while maintaining competitive prices, some orders may be prepared and dispatched from our trusted international fulfilment centres.

Every order is carefully inspected before dispatch and delivered by trusted shipping partners, including Australia Post.

5. What if I receive a damaged or incorrect item?

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery.

We'll arrange a replacement or full refund in accordance with the Australian Consumer Law.

6. Can I cancel my order?

Yes.

Orders may be cancelled within 24 hours of purchase.

After this period, your order may already be in processing and cancellation can no longer be guaranteed.

7. What is your return policy?

We offer a 30-day return policy on eligible items.

Returned products must be:

  • Unused

  • Unworn

  • In their original condition

  • Returned with all original tags and original packaging

For complete details, please visit our Return Policy.

8. When will I receive my refund?

After your return has been received and approved:

  • Refunds are processed within 7 business days

  • Your bank or payment provider may require an additional 3–5 business days before the funds appear in your account

9. Can I exchange an item?

Yes.

If you'd like a different size or colour, simply contact our support team. We'll gladly arrange an exchange, subject to product availability.

10. How can I contact customer support?

You can reach us anytime at:

support@victoriasydney.com

Our team aims to respond within 24 hours, Monday to Saturday.

11. Do you ship internationally?

At this time, we deliver within Australia only.

12. Do you have a physical store?

No.

Victoria Sydney operates exclusively online, allowing us to focus on carefully curated collections, exceptional quality and outstanding customer service.

13. Can I track my order?

Absolutely.

As soon as your order has been shipped, you'll receive a tracking number by email.

Please allow 24–72 hours for tracking updates to appear.

14. What if my order is delayed?

Although most orders arrive within the estimated delivery timeframe, delays can occasionally occur due to:

  • High shipping volumes

  • Public holidays

  • Severe weather conditions

  • Carrier delays

  • Remote or regional delivery locations

If your order appears delayed, simply contact our support team and we'll gladly assist you.

15. Are there any additional fees?

No.

The price displayed at checkout is the final amount you'll pay for deliveries within Australia.

There are no hidden charges.

16. Can I order multiple items?

Absolutely.

You're welcome to purchase multiple items in a single order.

To ensure the fastest possible delivery, items may occasionally be shipped separately depending on stock availability.

Still Need Help?

If you couldn't find the answer you were looking for, our friendly customer support team is always happy to assist.

Email: support@victoriasydney.com

We aim to respond to all enquiries within 24 hours, Monday to Saturday.