Privacy Policy

Effective Date: July 2026

At Victoria Sydney, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Pages visited

  • Products viewed

  • Referring website

  • Website interactions

We also collect personal information that you voluntarily provide when you:

  • Place an order

  • Create an account

  • Contact our customer support

  • Subscribe to our newsletter

This information may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely through our payment providers)

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Send order confirmations and tracking updates

  • Respond to customer enquiries

  • Prevent fraud and protect our business

  • Improve our website, products and services

  • Send marketing communications (only where permitted by law or with your consent)

3. Cookies & Analytics

Victoria Sydney uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

Cookies help us:

  • Remember your preferences

  • Improve website performance

  • Analyse visitor behaviour

  • Measure advertising effectiveness

You can disable cookies at any time through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

4. Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

  • Secure payment providers

  • Shipping and logistics partners

  • Website analytics providers

  • Marketing and advertising platforms

We never sell your personal information to third parties.

5. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent for marketing communications

  • Request information about how your data is used

  • Make a privacy complaint if you believe your rights have been breached

To exercise any of these rights, please contact us at:

support@victoriasydney.com

We aim to respond within 30 days.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your order

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Prevent fraud

When your information is no longer required, it is securely deleted or permanently anonymised.

7. Data Security

We use industry-standard security measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

Although we take every reasonable precaution, no online system can guarantee absolute security.

8. International Data Transfers

Some of our trusted service providers may process or store your information outside Australia.

Whenever this occurs, we take reasonable steps to ensure your information remains protected in accordance with Australian privacy laws.

9. Children's Privacy

Victoria Sydney does not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information from a minor has been collected, it will be removed promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

The latest version will always be available on our website.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our team.

Victoria Sydney

Email: support@victoriasydney.com

We aim to respond to all privacy enquiries as quickly as possible.