Terms & Conditions
Welcome to Victoria Sydney. By accessing our website or placing an order, you agree to the following Terms & Conditions. These terms are designed to provide a transparent shopping experience while protecting your rights under the Australian Consumer Law (ACL).
1. About Victoria Sydney
Trading Name: Victoria Sydney
Email: support@victoriasydney.com
ABN: Available Upon Request
Victoria Sydney is an online fashion retailer offering carefully curated collections to customers throughout Australia.
To provide premium fashion at accessible prices, we work with trusted international manufacturing and fulfilment partners while delivering orders through reliable shipping carriers.
2. Acceptance of These Terms
By using our website and placing an order, you confirm that you have read, understood and accepted these Terms & Conditions.
Nothing in these Terms excludes, restricts or limits your rights under the Australian Consumer Law.
3. Products & Availability
We make every effort to ensure that product descriptions, photographs and pricing are accurate.
Please note:
-
Colours may vary slightly depending on your screen or device settings.
-
Minor variations between product images and the final product may occur.
-
Product availability, pricing and descriptions may be updated without prior notice.
4. Orders
Your order is confirmed once payment has been successfully processed.
A confirmation email will be sent immediately after your purchase.
Orders may be cancelled within 24 hours of being placed. After this period, processing may already have begun and cancellation can no longer be guaranteed.
5. Pricing & Payment
-
All prices are displayed in Australian Dollars (AUD).
-
GST is included where applicable.
-
Payments are processed securely using our approved payment providers.
-
We reserve the right to update prices at any time. Confirmed orders will never be affected by future price changes.
6. Shipping & Fulfilment
We currently deliver throughout Australia.
Processing Time
1–2 Business Days
Shipping Time
7–12 Business Days
Estimated Total Delivery
8–14 Business Days
Orders are delivered by trusted shipping partners, including Australia Post and other reliable national carriers.
Tracking information will be emailed once your order has been dispatched.
To provide a wider product selection while maintaining competitive prices, Victoria Sydney works with trusted international manufacturing and fulfilment partners. Depending on product availability, orders may be dispatched from different fulfilment centres before being delivered within Australia by our local shipping partners.
Although we always aim to deliver within the estimated timeframe, delays may occasionally occur due to:
-
Public holidays
-
Severe weather conditions
-
High shipping volumes
-
Carrier delays
-
Remote or regional delivery locations
If your order has not arrived within 30 business days, please contact our support team so we can investigate and, where appropriate, arrange a replacement or refund.
7. Returns & Refunds
Eligible items may be returned within 30 days of delivery.
Returned items must:
-
Be unworn and unused
-
Be in their original condition
-
Include all original tags
-
Include the original packaging
To request a return, please contact:
Unless an item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
8. Faulty or Incorrect Products
If your item arrives damaged, faulty or significantly different from its description, please contact us within 7 days of delivery.
In accordance with the Australian Consumer Law, we'll arrange an appropriate remedy, including a repair, replacement or full refund where applicable.
9. Australian Consumer Law
Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.
Where required by law, customers remain entitled to repairs, replacements or refunds in accordance with their statutory consumer guarantees.
10. Privacy
Your personal information is collected, stored and processed securely in accordance with our Privacy Policy and applicable Australian privacy legislation.
Victoria Sydney does not sell your personal information to third parties.
11. Complaints
If you have a question or wish to make a complaint, our customer support team is here to help.
Email: support@victoriasydney.com
We aim to acknowledge all enquiries within 48 hours and provide a full response as quickly as possible.
12. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia, together with all applicable provisions of the Australian Consumer Law.
13. Changes to These Terms
Victoria Sydney reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website, and your continued use of the website following any changes constitutes acceptance of the updated Terms & Conditions.