Return and refund policy
At Victoria Sydney, we want you to feel confident with every purchase. If something isn't quite right, we're here to make the return process simple, transparent and hassle-free.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
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Be unworn and unused
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Be in their original condition
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Include all original tags and packaging
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Not have been washed, damaged or altered
We do not charge any restocking fees.
The following items cannot be returned:
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Intimate apparel and swimwear (for hygiene reasons)
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Final Sale items
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Gift cards
2. How to Start a Return
Step 1
Contact our support team at:
Please include:
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Your order number
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Your full name
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The reason for your return
Once approved, we'll send you detailed return instructions.
Step 2
Securely package your item using the original packaging and send it to the return address provided by our team.
For your protection, we recommend using a tracked shipping service.
Step 3
After your return has been received and inspected, your refund will be issued to your original payment method within 7 business days.
3. Return Shipping
Unless your item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.
Victoria Sydney cannot be held responsible for returns that are lost or damaged during transit, so we strongly recommend using tracked and insured shipping.
4. Exchanges
Need a different size or colour?
Simply let our support team know when submitting your return request. We'll gladly arrange an exchange whenever stock is available.
5. Refunds
Once your return has been approved, your refund will be processed to your original payment method within 7 business days.
Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.
6. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of delivery.
Email:
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item
We'll arrange a replacement or full refund at no additional cost to you, including return shipping where applicable.
7. Order Changes & Cancellations
We begin processing orders shortly after they are placed.
You may:
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Cancel your order within 24 hours of purchase.
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Update your shipping address within 24 hours, where possible.
After this period, your order may already be in processing and changes can no longer be guaranteed.
8. Our Fulfilment Network
To offer a carefully curated collection at accessible prices, Victoria Sydney works with trusted international manufacturing and fulfilment partners.
Depending on product availability, your order may be prepared and dispatched from one of our international fulfilment centres before being delivered by trusted local shipping partners within Australia.
Every order is carefully inspected before dispatch to ensure it meets our quality standards.
9. Lost or Delayed Packages
If your parcel appears to be lost or significantly delayed, please contact our support team.
We'll work directly with the shipping carrier to investigate your shipment and, where appropriate, arrange a replacement or refund.
10. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund where a product experiences a major failure or does not meet the consumer guarantees provided by law.
Nothing in this Return Policy limits your statutory rights.
11. Contact Us
If you have any questions regarding your order, return or refund, our customer support team is always happy to assist.
Victoria Sydney
Email: support@victoriasydney.com
We aim to respond to all enquiries within 24 hours, Monday to Saturday.